Frequently Asked Questions
How do I apply online?
First of all, you need to Register. To do this, click on "Register" on the Home Page. Complete your basic personal details (name, address, email details etc) and click on Register. Please see the next question for how to update your profile. Find the job you want to apply for (you can type the reference number into the "keywords" search on the home page). Click on "apply online" at the top. Follow the instructions on the form. You will be able to save and amend it later. Click on "Submit" to submit your completed application.
I have just registered my name and address details. How do I now add my employment history and educational qualifications, so these can be automatically added to each online application form?
After you register go to "My Account" at the top of the page and click on "My profile details". Select "My employment and education details" tab. Login every time you visit the site, and you are ready to apply online at the click of a button. Please note that information updated in the registration section will not appear on any partially completed applications, only on new ones. So, it is a good idea to completely update your registration with any new information before starting any applications.
I am not using my own PC - how do I get an application form for a Suffolk County Council or Mid Suffolk District Council job if I can't apply online?
Please visit our Application Advice page
Why isn't the application form loading up on my PC?
This may be caused by a relatively slow internet connection or internet browser (e.g. Internet Explorer, Fire fox, Chrome or Safari). If you are experiencing difficulties, please telephone the Recruitment Team on 08456 014412 or email: recruitment@csduk.com advising us of your browser and version (e.g. IE7)
Do I need to login every time I come to the site?
Yes, this is a good idea. It means that as soon as you see a job you want to apply online for, you will be able to do this quickly, by just clicking on "apply online". Your registration details will then load up into the application form.
I cannot complete my registration, because a message comes up to say "email address is already in use on this site" - but I have not registered before
From our experience, sometimes people register at some stage, and forget they have registered when they return some months later. Please go to "Sign in", click on forgotten password and enter your email address. Your username and password will be emailed to you.
How do I delete my email job alerts?
Login, using your username and password. Go to "My Account" and click on "My job alerts". You will see a list of the email alerts you have set up. Click on the "dustbin" icon next to the alerts you want to delete.
I want to see the job application form before I register on the site. How can I do this?
Please visit our Application Advice page
Why do I have to go through the application form in order, section by section, rather than moving to different pages directly, in a random order?
This is because each page has some fields which cannot be left blank. So, the system needs to check these fields have been completed before moving on to the next page. Our suggestion is to view a copy of the complete application form before you start - this can be found on our Application Advice page. Just remember that you can save a partially completed form and your Home Page will keep a record of Completed and Incomplete forms.