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Customer Service Apprentice (2 posts)

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East Suffolk Council
Place of work:
Riverside, Lowestoft or East Suffolk House, Melton
Salary details:
£7,524 per annum
Job term:
Full Time
37 per week
Fixed Term
Closing date:
19 June 2019 08:30 AM
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18 month training contract

1 x post based in Lowestoft & 1 x post based in Melton near Woodbridge.

Apprenticeship start date: 16th September 2019.

Looking to kick-start your career in local government? East Suffolk Council has an established and successful apprenticeship scheme, which has seen over 80% of its apprentices stay on beyond their apprenticeships to develop promising careers with the Council. If you are looking for an exciting opportunity where you can earn money as well as gaining experience and a recognised qualification, then look no further!

A unique opportunity has arisen for an enthusiastic individual to join our Customer Services team. This apprenticeship opportunity could be your ideal first step on the career ladder in Customer Services field.

The role consists of working as part of a close knit, highly skilled dynamic team. Your job will be to deliver an outstanding customer experience by providing advice and resolving any and all customer queries. Contact from our customers is made via various different channels, telephone, face to face and email to name a few. The contact from Customers to the Customer Services team is both varied and diverse and you will liaise with all services and departments within the council.

You will need to have  excellent interpersonal skills, an aptitude for ICT and a minimum of 4 GCSEs at Grades 4 -9/Grade C and above, or (or equivalent) including English and Maths. No previous experience is required, as full training will be provided, however a passion to be a positive and professional ambassador for the council and a desire to provide the best experience for our customers is a must.

So, what can we offer you in return?

  • A fully funded and supported Level 3 Customer Services qualification
  • Generous annual leave entitlements and high street discount scheme
  • Valuable work based skills from day one
  • The opportunity to meet and work alongside other apprentices in the organisation
  • Multiple training courses and development opportunities to add to your CV.

Some of our apprentices worked together to create a video to tell you a little bit about their experience of being an apprentice at East Suffolk Council. To watch their video, please click here.

We are excited to announce we will be holding recruitment open evenings this year to give you the opportunity to meet the team managers, and ask any questions you have about the application process or the apprenticeship qualification. The open evenings will be taking place on the following dates:

  • 13th May 2019, 5pm – 6.30pm at the Riverside Offices (4 Canning Road, Lowestoft, NR33 0EQ)
  • 14th May 2019, 5pm – 6.30pm at the East Suffolk House offices (Riduna Park, Station Road, Melton, Woodbridge IP12 1RT).

If you would like to attend one of the open evening sessions, please email HR@eastsuffolk.gov.uk advising us of the open evening date you would like to attend, along with your name and the name of anyone you will be bringing along with you,

For an informal discussion regarding the position please contact Daniel Chapman by calling (01502) 523645.

If you think you could bring enthusiasm, fresh ideas and a different perspective to East Suffolk Council, we would like to hear from you!

Interview date: w/c 1st July 2019.

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