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Customer Services Apprentice

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Suffolk Coastal and Waveney District Councils
Place of work:
East Suffolk House, Melton
Salary details:
£6,752 pa
Job term:
Full Time
37 hpw
Fixed Term
Closing date:
16 July 2017
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One year training contract.

Apprenticeship start date: 11 September 2017.

Looking to kick-start your career in local government and Customer Services,  Suffolk Coastal and Waveney District Council’s have an established and successful apprenticeship scheme, which has seen over 70% of its apprentices stay on beyond their apprenticeships to develop promising careers with the councils.

If you are looking for an exciting opportunity where you can earn money as well as gaining experience and a recognised qualification, then look no further.

We currently have an exciting opportunity for an enthusiastic individual to join our Customer Services team. This apprenticeship opportunity could be your ideal first step on the career ladder in the Customer Services field.

Working closely with a highly skilled and committed team of professionals, your role will be to offer a first class customer experience. This role will involve resolving queries and advising customers on a wide range of the councils’ services via a variety of channels, including face-to-face, on the telephone, email and on social media.

You will also be responsible for assisting customers with using online services and processing electronic customer payments.

You will have a minimum of 4 GCSEs at Grade C or above (or equivalent) including English and mathematics, with excellent written and verbal communication and IT skills and high standards of accuracy. No experience is necessary as full training will be provided.

What can we offer you?

  • A fully funded and supported Level 2 Customer Services qualification
  • Generous annual leave entitlements
  • No expensive university tuition fees
  • Valuable work based skills from day one.

For an informal discussion regarding the position please contact Julie Carver by calling (01394) 444767.

Please read the job description and person specification on the right of the page before applying for this job.

Closing date: 1pm, 16 July 2017.
Interview date: w/c 31 July 2017.

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