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Out of Hours Allocations Team Leader

Suffolk County Council
Place of work:
Landmark House, Ipswich; West Suffolk House, Bury St Edmunds
Salary details:
Job term:
Full Time or Part Time
Fixed Term
Closing date:
11 May 2021 11:30 PM
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  • £25,991 pro rata for part time
  • 18.5 hours per week
  • Fixed Term/Secondment (12 months) 

We are committed to flexible working. To view the types of flexible or part time working available for this role, please see the Job and Person Profile. 

An exciting opportunity has arisen to join the Suffolk County Council (SCC) Home First Service as an Out of Hours Team Leader, working from either Ipswich or Bury St Edmunds. 

We are looking for an experienced and creative individual to join our team working for Home First. 

Do you have recent experience of prioritising high volumes of work, allocating and managing effective workflow systems, collaborating with a range of multi-disciplinary teams? 

Would you like to work in an incredibly varied, challenging and rewarding role? 

Are you passionate about making a positive difference to the lives of adults in Suffolk? 

Your role 

You will manage and monitor the allocation of work to staff in Home First; whereby work is allocated to all members of the team (Including specialists in Learning Disability, Occupational Therapy etc.) in order of priority of risk to vulnerable adults and within the resources and timescales available.

You will provide operational, day –to-day, supervision, and direction to staff across the locality team to support their work and maximise workflow.

You will work with all Home First team leaders and Managers to ensure the workflow and maximum capacity of the area runs smoothly and efficiently, instigating changes as necessary to maintain the minimum number of declined or deferred customers due to capacity.

Your responsibilities  

As a Team Leader Allocator, you will take a daily operational lead on the dynamic allocation of resource to manage significant demand and pressures.

You will ensure Home First maximises capacity by effectively performance managing, developing and directing a team of Allocators. 

You will oversee the allocation of referrals from Community and Hospital Teams to Reablement Support Workers that are inputted via the Home First CM2000 system by a dedicated team of inputters. Referrals need to be prioritised and allocated in a timely and effective manner. 

You will need 

An NVQ Level 3 in Care or Health or willingness to work towards a qualification at this level and/ or equivalent knowledge and experience.

Proven ability to continuously prioritise work for self and others through the understanding of the risk assessment process.

Experience of working with I.T systems and system recovery including an understanding of business continuity processes.

The team 

Home First provides a short term reablement care and support service to people living in their own homes. This may be following a stay in hospital, an illness or crisis at home or help to avoid an admission into hospital. You will be working closely with our colleagues from ACS Cluster Teams, Independent Providers, Health, the Boroughs and Districts, the Multi Agency Safeguarding and a wide range of agencies such as those in the voluntary sector.

We will offer you 

This is your opportunity to take up a new and exciting role which will provide admiration, satisfaction and the chance to develop your skills within Health & Social Care

Working as a Team Leader Allocator is an extremely rewarding role. You will receive full training to support you in your role. You can also access further development opportunities within Suffolk County Council when you work for Home First.   

Travelling requirements for your role 

Frequent Travel - This organisation positively encourages the use of technology to communicate and engage, but in this role, you will need to operate across a wide and rural area, so you must either hold a full and current driving licence and have access to personal transport or meet the mobility requirements of the role through other reasonable and suitable means. 

For an informal discussion about this role, please contact Jodie Bird on 01473 265849 or 07543 237766. 

For further details and to apply, please click here. 

Due to the current situation with Covid-19, we have strict limitations on staff working in our offices and most of us are being asked to work from home.  If you wish to discuss how that might impact your working arrangements, please contact the recruiting manager listed at the bottom of this advert. 

If you are considering applying for a secondment, please read the secondment policy and ensure you have sought permission to apply before completing your application. 

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts. 

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