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Apprentice Customer Service Advisor

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Suffolk County Council
Place of work:
Contact Centre, Stowmarket
Salary details:
£9 ph
Job term:
Full Time
37 per week
Fixed Term
Closing date:
14 October 2019 11:30 PM
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Fixed term for one year. 

Start your career at Suffolk County Council working within the Customer Service team in Stowmarket.

We have an established and successful apprenticeship scheme, and this is your opportunity to be a part of it.

You will thrive in a busy and target driven contact centre environment and will be passionate about getting it right first time, putting the customer at the heart of everything that you do.

You will be answering customer enquiries at first point of contact by telephone, email, web chat and social media for a variety of council services. You will provide all customers with a prompt, courteous and knowledgeable service.

The apprenticeship includes a fully funded and supported Level 2 Customer Service qualification.

You will have:

  • the desire to gain valuable work based skills and experience
  • the determination to succeed in your qualification and in the workplace
  • the attitude to help you become the best that you can be
  • excellent communication and IT skills
  • customer service or contact centre experience is preferred but not essential as full training will be given.

The contact centre is open from 8.30am – 5.30pm, Monday - Friday and there are a variety of shifts to cover the opening hours.

Apprenticeships have changed, there is now no upper age limit on being an apprentice and we welcome applications from anyone who is interested in starting or further developing their career in this area. For more information on who is eligible to apply for an apprenticeship please click here.

The Job and Person Profile and Apprenticeship Recruitment Brochure contain a range of information that you will find useful in applying for this job so please ensure you read them. The position described is what you would be working towards while you complete your apprenticeship.  

For an informal discussion only, please contact Danielle Farrow on (01473) 264898 or Lisa Frost (01473) 264896.

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts. We are also committed to flexible working.  For the types of flexible or part time working available for specific roles, please see the Job and Person Profile. Suffolk County Council - welcoming diversity.

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