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Customer Contact Assistant

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Suffolk Coastal and Waveney District Councils
Place of work:
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Salary details:
£16,781 - £17,772 pro rata
Job term:
Part Time
29.6 per week
Closing Date
30 July 2017
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The primary base will be our brand new Melton offices but you will also work from Felixstowe library and Woodbridge library.

Suffolk Coastal and Waveney District Councils are committed to improving the quality of life for everyone living in, working in and visiting east Suffolk. Already a progressive and successful partnership, we are in the process of combining our two authorities to create the largest district council in the country, delivering vital services to those who need them most.

Our councils are an exciting place to work and a great place to make a real difference to people’s lives.

We are currently looking for an enthusiastic Customer Contact Assistant to join the team. You will be a part of a highly skilled and committed team of professionals delivering the council’s customer contact telephone based service, offering a first class customer experience and maximising value for money.

Commitment to the teams Cultural Values will play a key part in the role in working to these values. You will provide exceptional, consistent and holistic customer service by acting as an advocate for our customers, meeting their expectations with empathy and promptly resolving their enquiry at the first point of contact.

Experience of working in a busy office environment and dealing with customers at all levels in a friendly and courteous manner is essential. You should be a team player and IT competent.

A minimum of four GCSE’s at Grade C or above (including English and mathematics) or equivalent are required for this post. An NVQ Level 2 Customer Services qualification would also be advantageous.

In return, we can offer great opportunities for training and development. We want you to stay with us for the long term, so we will give you all the support we can to build a great career with our organisation. There is also a superb benefits package including flexible working options and purpose built brand new office accommodation, as well as a generous leave entitlement, pension scheme and free car parking.

For an informal discussion regarding this post, please contact Julie Carver on (01394) 444767.

Closing date: 1pm, 30 July 2017.
Interview date: w/c 7 August 2017.

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