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ICT Service Desk Officer

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Suffolk Coastal and Waveney District Councils
Place of work:
Riverside, Lowestoft
Salary details:
£21,074 - £23,111 pa
Job term:
Full Time
37 per week
Closing Date
28 May 2018
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Suffolk Coastal and Waveney District Councils are committed to improving the quality of life for everyone living in, working in and visiting east Suffolk.

Already a progressive and successful partnership, we are in the process of combining our two authorities to create the largest district council in the country, delivering vital services to those who need them most. Our councils are an exciting place to work and a great place to make a real difference to people’s lives.

You will lead on the operation of the ICT Service Desk, providing a central point of contact for all users and the delivery of technical support, advice, ICT Procurement and good customer service.

Duties will include first line technical support for all ICT desktop technology, telephony and printing solutions, ICT budget monitoring and performance statistics.

You must have a BTEC (or equivalent) qualification in a related field and have good business, customer engagement and technical experience gained within a service desk or technical support environment.

You must also have effective communication skills, the ability to problem solve and knowledge of standard ICT desktop computing, mobile devices and Office productivity tools.

In return, we can offer great opportunities for training and development. We want you to stay with us for the long term, so we will give you all the support we can to build a great career with our organisation.

There is also a superb benefits package including flexible working options and purpose built brand new office accommodation, as well as a generous leave entitlement, discount scheme, pension scheme and free car parking.

For an informal discussion regarding this post, please contact Kevin Hallam on (01502) 523291.

Please read the job description and person specification before applying for this job.

Interview date: w/c 4 June 2018.

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