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ICT Apprentice

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East Suffolk Council
Place of work:
Suffolk Coastal Port Health Authority, Felixstowe
Salary details:
£8,006 pa
Job term:
Full Time
37 hours per week
Fixed Term
Closing date:
10 August 2020 01:00 PM
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*Year 1 - £8,006 pa Year 2 – National Minimum wage

16-month training contract

Apprenticeship start date: ASAP

Looking to kick-start your career? East Suffolk Council has an established and successful apprenticeship scheme, which has seen over 80% of its apprentices stay on beyond their apprenticeships to develop promising careers with the Council. If you are looking for an exciting opportunity where you can gain job-specific skills, industry recognised qualifications and a solid foundation to build your future career within ICT, then look no further.

A unique opportunity has arisen for an enthusiastic individual to join our ICT team at the Suffolk Coastal Port Health Authority (SCPHA) offices located on the Port of Felixstowe. SCPHA has a small dedicated ICT team providing all ICT services and support to staff and operations based in the Port of Felixstowe as well as supporting external users of SCPHA’s applications.

The ICT Service Desk Apprentice will help provide a central point of contact for all users and the delivery of technical support, advice and good customer service via telephone, email, and face to face. This may include providing ICT support for telephony, printing solutions, user devices and desktop applications, as well as supporting routine system administration tasks and ensuring service desk records are accurate and up to date.

You will need to have excellent interpersonal skills, an aptitude for ICT and a minimum of 4 GCSEs at Grades 4 -9/Grade C and above (or equivalent) including English and Maths. No previous experience is required, however a proactive and professional approach as well as the desire to provide an excellent customer experience is essential.

So, what can we offer you in return?

  • A fully funded and supported Level 3 Infrastructure Technician qualification
  • Generous annual leave entitlements and high street discount scheme
  • Valuable work-based skills from day one
  • The opportunity to meet and work alongside other apprentices in the organisation
  • Multiple training courses and development opportunities to add to your CV.

Some of our apprentices worked together to create a video to tell you a little bit about their experience of being an apprentice at East Suffolk Council. To watch their video, please click here.

We hope you find the attached list of frequently asked questions useful in understanding more about the team, role, apprenticeship qualification, and application process. If you have any other questions, please contact us by emailing HR@eastsuffolk.gov.uk

If you think you could bring enthusiasm and fresh ideas to the ICT team at Port Health, we would like to hear from you!

For an informal discussion regarding the position please contact Paul Clack (ICT Team Leader) by calling (01394) 613330

Interview date: w/c 17 August 2020.

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