7Days left

Recovery Officer

Council Tax and NNDR
Place of work:
South Norfolk House, Long Stratton; Thorpe Lodge, Norwich
Salary details:
Circa £22,571 per annum
Job term:
Full Time
Fixed Term
Closing date:
16 May 2021 11:30 PM
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Salary: Circa £22,571 per annum

Contract Type: 2 x Fixed Term for 18 Months

Location: Predominantly at Thorpe Lodge, Norwich but also on occasions at South Norfolk House, Long Stratton and/or remote working

Do you enjoy working in a team and dealing with customers? 

Two Council’s One Team

Broadland and South Norfolk Councils are in a partnership with staff working together for both Council’s. This is an exciting time to join our organisation as you help us to continue to develop our one team ethos. 

What you could be part of…

Working at the Council enables you to be part of an organisation which is proud to deliver high-quality, customer focussed services. Our success comes from us being commercially astute and business-like.  Continuous improvement is also vital and our employees challenge themselves to develop new and innovative ways to improve the services that make a real difference to people’s lives.

What you’ll be doing…

This job will put you at the heart of our Recovery team dealing with customers face to face or on the telephone as well as by correspondence

You will be responsible for dealing with debts that are included in a Breathing Space moratorium and Statutory Debt repayment plan, ensuring that the council processes these notifications accurately and in a timely manner. You will also need to liaise closely with internal and external agencies, including early help, debt advisors, benefits and enforcement agencies to ensure that our residents are receiving the support they need, so that appropriate and sustainable measures can be put in place to help improve their situation with the ultimate aim of lifting them out of the debt cycle. A background of working within a debt advice & welfare setting would be highly advantageous for this role.

You will also deal with Collection and Recovery of Council Tax and Non-domestic Rates, attending court and working in conjunction with the Council Tax team, Non-domestic Rates team and the Council’s Enforcement Agents. You will need to learn and be able to interpret relevant legislation to be able to correctly process changes and recover debt.

Good negotiation and people skills are very important as this role involves negotiating with residents who are behind with payments and helping them understand their bills as well as explaining Council Tax rules and regulations and taking firm action where necessary to enforce payment.

You will need to work efficiently and accurately and ensure customer interactions are delivered to a high standard.

You must have…

Ideally you will have some experience of Council Tax administration, collection or enforcement. Experience in debt advice and welfare services would also be highly advantageous.

A high level of attention to detail and good literacy, numeracy and IT skills (evidenced by at least five GCSEs or equivalent to include Maths and English) is important. To complement our high achieving team you will also demonstrate excellent customer service skills and should ideally possess previous Council Tax, business rates, debt advice or general administration and customer service experience.

What’s in it for you…

Our package includes:

  • 25 days holiday increasing to 28 days after 5 years service plus bank holidays (pro-rata for part time employees)
  • Opportunity to work your hours flexibly to improve your work life balance (where operationally possible)
  • Employer pension contributions of 15% with the option to make additional voluntary contributions
  • Access to our One Team Rewards scheme including discounts in high street shops and restaurants, employee assistance programme and car lease scheme – with more to come!
  • Payroll giving scheme
  • Regular reviews with your line manager, develop a personal development plan, as well as opportunities to undertake training
  • Compassionate leave and sickness entitlement for times of need 

You may still have questions about the role and can contact Kristian Cubitt at kristian.cubitt@broadland.gov.uk to answer these for you.

Interview date: Week Commencing 24 May 2021


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