17Days left

Customer Service Assistant (Casual)

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South Norfolk Council
Place of work:
Wymondham Leisure Centre, Wymondham
Salary details:
£9.11 - £9.74 per hour
Job term:
No Guaranteed Hours
Closing date:
08 December 2019 01:00 PM
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Come and join a winning team and future proof your career in the leisure industry!


Role Snapshot…

Do you enjoy working in a busy dynamic team striving to deliver the highest quality service possible? Working a range of shifts and dealing with the public?  Want to work in a modern setting at the cutting edge? Then read on...


What you could be part of…

Our Wymondham Leisure had over 4.5 million invested in 2016 ensuring our facilities are some of the best in the area, each week we run x number of classes and our swimming classes have waiting lists due to their popularity and we continue to want to offer more.


Working at South Norfolk Council would enable you to be part of an organisation which is proud to deliver high-quality, customer focussed services. Our success comes from us being commercially astute and business-like.  Continuous improvement is also vital, and our employees challenge themselves to develop new and innovative ways to improve the services that make a real difference to people’s lives.


What you’ll be doing…

  • Providing an excellent and professional customer service to all those that visit our centre
  • Providing first contact resolution for all transactional membership and usage enquiries
  • Assisting with touring prospective members and selling memberships
  • Assisting in the delivery of events and hospitality across the centre


You must have…

NVQ in customer care or equivalent experience in a customer facing environment. Relevant experience in a customer focussed sales environment or commercial environment is essential. You should also have excellent customer service skills, the ability to communicate clearly and professionally with our customers as well as good attention to detail and good IT skills. Previous experience in a leisure centre is desirable.

Other key information: Will require shift working and the desire to learn and develop

You may still have questions and can contact James Anderson on 01953 607171 to answer these for you.


This is an on-going recruitment campaign, however the advert will close once sufficient applications have been received.


Please note that this post is subject to a satisfactory criminal record check.


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