14Days left

Customer Service Assistant (Casual)

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South Norfolk Council
Place of work:
Long Stratton Leisure Centre, Norwich
Salary details:
£9.11 - £9.74 per hour
Job term:
No Guaranteed Hours
Closing date:
01 August 2019 11:30 PM
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Come and join a winning team and future proof your career in the leisure industry!


Role Snapshot…

Do you enjoy working in a busy dynamic team striving to deliver the highest quality service possible? Working a range of shifts and dealing with the public?  Want to work in a modern setting at the cutting edge? Then read on...


What you could be part of…

Long Stratton Leisure Centre has recently gone through a £2 million refurbishment ensuring our facilities are the best in the area. We are the go to venue to offer state of the art fitness facilities, two studios, a main sports hall, a state of the art 3G Pitch, café and a soft play area.


Working at South Norfolk Council would enable you to be part of an organisation which is proud to deliver high-quality, customer focussed services. Our success comes from us being commercially astute and business-like.  Continuous improvement is also vital, and our employees challenge themselves to develop new and innovative ways to improve the services that make a real difference to people’s lives.


What you’ll be doing…

  • Providing an excellent and professional customer service to all those that visit our centre
  • Providing first contact resolution for all transactional membership and usage enquiries
  • Assisting with touring prospective members and selling memberships
  • Preparing and serving food and drink in our café area
  • Assisting in the delivery of events and hospitality across the centre including our soft play area


You must have…

NVQ in customer care or equivalent experience in a customer facing environment as well as level 2 Food Hygiene (or be prepared to undertake the training within the two months of employment). Relevant experience in a customer focussed sales environment, commercial environment and experience in food and beverage is essential. You should also have excellent customer service skills, the ability to communicate clearly and professionally with our customers as well as good attention to detail and good IT skills. Previous experience in a leisure centre is desirable.


You may still have questions and can contact Megan Gipson on (01508) 533906 to answer these for you.


This is an on-going recruitment campaign, however the advert will close once sufficient applications have been received.


Please note that this post is subject to a satisfactory disclosure from the Disclosure & Barring Service.



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